Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship within the United Kingdom. Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on the courier or during busy periods such as peak shopping seasons.
Tracking Your Order Once your order has shipped, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at hellolumanest.store@gmail.com and we'll investigate for you.
Shipping Costs Shipping costs are calculated at checkout based on your order and delivery address.